Service

What is

Telephone Triage

The healthcare system, on a global scale, grapples with a continually rising number of patients presenting a diverse range of health issues; from minor illnesses and injuries to severe trauma and life-threatening conditions. The Manchester Triage System Telephone Triage and Advice (MTS TTA) serves as a clinical risk assessment tool employed by telephone triage clinicians worldwide, addressing the challenge of efficiently managing patient flow when demand surpasses available capacity.

This system offers clinicians a structured framework for telephone triage, ensuring that patients receive the most appropriate priority and care plan following a remote assessment. By utilizing this tool, clinicians can pinpoint lower acuity cases, redirecting patients to alternative healthcare providers. This not only reduces unnecessary Emergency Department visits but also safeguards crucial emergency resources for cases that require immediate attention. The same streamlined methodology found in all Manchester Triage Tools is applied, swiftly identifying high acuity cases and ensuring immediate intervention for those in need.

Primarily utilized in Ambulance Trusts globally to manage lower acuity emergency calls, Telephone Triage and Advice is gaining popularity in Primary Care and Out of Hours services. Its efficacy lies in assisting clinicians with prioritization and directing urgent and emergency presentations. The robust methodology of the Manchester Triage System guarantees a consistent approach to telephone triage assessment and prioritization, allowing for a reliable audit methodology. It is a professional and expert system, emphasizing that the most experienced clinicians should be the ones utilizing it.

The Manchester Triage System (MTS) Telephone Triage and Advice (TTA) was exclusively developed for registered Health Care Professionals due to the clinical skills and knowledge necessary for conducting triage assessments. MTG firmly discourages organizations from allowing non-HCP staff to use MTS TTA. In the event of medical negligence proceedings where the court seeks evidence, MTG will issue a letter reinforcing this standpoint.

Solutions

Efficient Patient Flow Management:
- Benefit: Streamlines patient flow in healthcare systems facing overwhelming demand.
- Solution: Provides a systematic approach to telephone triage, ensuring timely and appropriate care plans for patients based on acuity.
Reduction in Unnecessary Emergency Department Visits:
- Benefit: Mitigates unnecessary Emergency Department attendances.
- Solution: Enables clinicians to identify lower acuity cases, redirecting patients to alternative healthcare providers for more suitable care.
Optimized Use of Emergency Resources:
- Benefit: Safeguards valuable emergency resources for critical cases.
- Solution: Swift identification of high acuity cases ensures immediate intervention, preserving emergency resources for cases requiring urgent attention.
Consistent Triage Assessment and Prioritization:
- Benefit: Ensures a uniform approach to telephone triage assessment and prioritization.
- Solution: The robust methodology of the Manchester Triage System provides consistency, allowing for reliable audit processes and quality assurance.
Global Applicability Across Healthcare Settings:
- Benefit: Adaptable for use in various healthcare settings.
- Solution: Recognized and utilized globally, making it suitable for diverse healthcare environments.
Assistance in Urgent and Emergency Presentation Prioritization:
- Benefit: Assists clinicians in prioritizing and directing urgent and emergency presentations.
- Solution: Particularly valuable in Ambulance Trusts and increasingly used in Primary Care and Out of Hours services.
Professional and Expert System:
- Benefit: Emphasizes professionalism and expertise in triage.
- Solution: Recommends that the most experienced clinicians utilize MTS TTA, ensuring high-quality and accurate assessments.
Legal Compliance and Professional Standards:
- Benefit: Ensures adherence to legal and professional standards.
- Solution: Exclusively developed for registered Health Care Professionals, discouraging use by non-HCP staff. MTG reinforces this stance in medical negligence proceedings.
Clinical Risk Management:
- Benefit: Functions as a clinical risk management tool.
- Solution: Facilitates a systematic approach to assessing and managing clinical risk in telephone triage scenarios.
Audit Methodology for Continuous Improvement:
- Benefit: Facilitates robust audit methodology.
- Solution: Allows healthcare organizations to continuously evaluate and improve their telephone triage processes, enhancing overall quality of care.

Contact Us for more Information

Join the ranks of healthcare professionals globally who prioritize standardized, evidence-based triage for improved patient outcomes.